Q. Can I run this software over a network using Windows XP on the server machine?
A. Yes you can. However, you may need to make a register entry to avoid potential problems. According to MSDN Article 885936.
SYMPTOMS
When you try to save a file from a Microsoft Windows XP-based computer to a network share on a Windows-based server, the saved file may be corrupted. Typically, the saved file contains zeros in the end of the file instead of the expected data.
CAUSE
This problem may occur when you use a program that memory maps a file that is not flagged for write caching, and a set end of file is received from the program. This problem occurs when one of the following conditions is true for the client computer that you use to save the file:• Microsoft Windows XP Service Pack 2 is installed.
The hotfix that is described in the following Microsoft Knowledge Base article is installed:
811169 Update to increase the performance of the Network Redirector
In this scenario, the cache is not flushed before the view of the file is unmapped.
WORKAROUND
To work around this problem, disable opportunistic locks on the server where you are saving the file. To do this, set the EnableOplocks registry value to "0" in the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters
To do this, follow these steps:
1. Click Start, click Run, type regedit, and then press ENTER.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters
3. If the EnableOplocks value is not present in the right pane, you must create it. To do this, follow these steps:a.
Right-click Parameters in the left pane, point to New, and then click DWORD Value.
b. Type EnableOplocks to name the value, and then press ENTER.
4. Right-click EnableOplocks, and then click Modify.
5. In the Value data box, type 0, and then press ENTER.
6. Quit Registry Editor.
RCL does not unconditionally recommend this change, but believes that it is worth a 'brief test'.
When testing please ensure that no adverse effects are caused by this change to the register.
Q. What UserId and Password do I use to gain entry to the system?
A. The system User Id is 'Admin' with password 'nimda'. Both are case sensitive. This information is in the ReadMe.txt file.
Q. Why after creating a new company and opening it via 'File | Open Company/Year' are they no 'Sources', 'Ledger' or 'Views' menu options available?
A. When a new company has been created, a user must be authorised to access the various menu options. Use the menu 'Utilities | Systems | Users' to open the 'System Users List' window, select the User Id and press F3. Then click the 'Set Permissions' button to open the 'Set User Permissions' window. From the drop down list at the top, select the new company and then set the menu options to be authorised from the list. Click 'Save Company' to store the authorisation. The user must exit the software and re-start it again to gain the new permissions.
Q. When I try the to send e-mail via Acceptum I get error messages for Outlook and no e-mails are placed in the Outbox?
A. With more recent versions of Microsoft Outlook (2000 onwards), CDO support is no longer installed by default. This Outlook component is required for ‘Send EMail’ to function. Use Custom Installation to install the CDO component from the Microsoft CD. The latest version of the CDO should always be used.
Q. How do I send RCL an error recorded in the systems error log?
A. Having recorded an error in the systems error log, the message can be sent to RCL by
doing the following:
1) select menu option Utilities | Systems | System Errors ;
2) With the 'Program Errors' window active, click the printer icon in the toolbar to open the 'System Errors - report selection criteria' dialog window. Set the date range to cover the date of the error and click the 'Print' button;
3) On the next dialog window select 'Text File' against the 'Output Type' prompt. Then set an entry against 'Filename' - lets say 'C:\CSError.txt';
4) Click the 'Create' button on the right. Close all the dialog windows;
5) E-mail the 'CSError.txt' file to RCL. This provides a lot of system information to help RCL resolve your situation.
Q. Why does the print or preview of customer documents and purchase orders not work properly when Acceptum is not installed under its default folder path?
A.
Some data attributes contain default file paths of 'C:\RCL\Acceptum\'.
These paths can be easily changed as follows:
1) Select the menu option Setup | Companies to open the Companies List window.
2) Double click or press F3 to open the Company Details window for 'Testco'.
3) Click the Documents tab and in the Logo File option you will see the file path 'C:\RCL\Acceptum\graphics\testco.gif'.
4) This needs to be changed to 'C:\your install path\graphics\testco.gif'.
A similiar error occurs in attributes under menu option 'ContractM | Activities'.
If you have elected to install Acceptum in a folder, other than the default folder, you will also need to change the folder paths of these external files to avoid errors.
Q. Having posted a payment to a supplier, can I re-generate the Remittance Advice?
A. Remittance Advices can be reprinted by selecting the menu option 'Ledger | Purchase Ledger | Open Items' then the menu option 'File | Print'. Entering the Supplier in the 'From' selection range and selecting 'Remittance Advice' from the report list. On clicking 'OK' enter the 'Clearing Number' used for the payment when prompted. The Remittance Advice can now be printed.
Q. How do I produce a report from Fixed Assets of items sold during the financial year?
A. First select the menu option 'Set up Data | Report Sets', add a new record and for 'Table Name' select 'FIXEDASSETS' then name the set 'CurrYrDisposals'. Press F3 to open the 'Detail' window and click the 'Build Set' button. On the presented window select the 'SDATE - Sale Date' attribute, then the comparative '>' and enter the last day of the preceeding financial year in the format 'dd-mm-yyyy' (eg. 31-12-2007). Click the 'Add' button; then 'AND' button. Keep the 'SDATE - Sale Date' attribute, change the comparative to '<', and enter '01-01-2009'. Click the 'Add' button; then 'OK'. Close the 'Report Sets' window. Now select 'Sources | Fixed Assets' then 'File | Print' and select the required report format and set the 'Reporting Set' to 'CurrYrDisposals'. The criteria established earlier are now applied to the selection of Fixed Asset records. So only Fixed Assets that have a Sale Date between the 31-12-2007 and 01-01-2009 (whole of 2008) are reported.
'Report Sets' greatly extend the type and scope of reports that can be produced from the standard reports provided. You can use a similiar Report Set based on the 'PDATE - Purchase Date' attribute to report only assets acquired during the year.
Q. What is the record structure used when importing data for a table?
A. The simplest way of obtaining a tables record structure is to export data from that table in the desired format, e.g. XML, CSV, Excel. To do this open the table with the requisite menu option, then select the menu option 'Utilities | Export | format required' to produce an exported data file. Open the exported data file to see the structure, such files can be used as templates for your import data.
Note:
a) when using an exported Excel file as a template, the first row containing the table attribute names should be deleted from the file before being used for import.
b) empty text fields within a spreadsheet MUST be changed to hold a single space character, otherwise the import will not work correctly.
Functional areas that consist of two tables - Headers and Lines – must be imported from two files. They cannot be combined in a single file.
Although, it is possible to import directly into the ‘Ledger’ and ‘LedgerLines’ tables; we do not recommend that this is done. Rather, RCL advice that users use the ‘document source’ tables of:
‘Journal’ and ‘JournalLines’; or
‘CustDocs’ and ‘CustDocLines’; or
‘SuppInv’ and ‘SuppInvLines’
when importing accounting transactions/documents into Acceptum.
Alternatively, refer to the ‘Database_details.txt’ file held in the Acceptum folder for listings of tables and attributes.